Return & Refund Policy
We aim to provide a smooth and clear delivery experience for your convenience and satisfaction. Here are the specifics of our delivery process.
Delivery Range
We deliver anywhere in the UK mainland.
Please Note: We do not deliver to offshore domestic regions or outside the UK mainland.
Delivery Costs
-
Free shipping on orders over £200
-
No hidden fees — all costs are clearly stated at checkout
Order Processing Time
Orders placed before 03:00 PM are processed the same day, within 24 hours. Orders placed after 03:00 PM will be processed on the next business day.
Estimated Delivery Time
Typical delivery time is between 2 and 7 business days. Delivery times vary by product — please check individual product descriptions for specific delivery estimates.
Courier and Tracking
We use third-party couriers for delivery. Live tracking details will be emailed to you after purchase, so you can monitor your order’s progress.
Partial Delivery and Missing Parts
If any parts are missing from your order, please contact us as soon as possible. We will investigate and assist you promptly.
Returns and Damages
You have 14 days from receiving your order to return items in the same condition as delivered. Please contact us first to obtain the correct return address before sending anything back.
We aim to reimburse you within 14 days of receiving the products back.
Contact Us
If you have any questions about your delivery, please get in touch:
-
Email: hello@bestvanityunits.co.uk
-
Phone: 020 3488 9108
-
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM